At Hey Memo, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.

• Order processed within 1-3 working days.
• Transit Time Varies according to the Selected Shipping Methods

We are offering our Products worldwide. Shipping charge depends on the Selected shipping services. Go to our Shipping Policy for more information.

In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.

We offer a 30-Day Return Timeframe from the Purchase Date

Refunds are processed within 5 business days.

Yes, most of our products come with a 6-month warranty. Please visit the product landing page and our Return & Refund Policy page to learn more

If you want to cancel your order, please inform us before it is shipped. Once it has been shipped, you will need to follow the return and refund process.

Simply download the HeyMemos companion app included with your purchase to connect your frame to WiFi. In just minutes, you can:

1. Upload photos and HD videos directly from your phone
2. Add captions or notes to photos
3. Record and send memories anytime, from anywhere
4. Invite up to 512 friends and family members to contribute their own photos and videos to your frame

• You can contact us through email: help@heymemos.com
• or, Fill out the contact form on the Contact Us page.